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 Disconnect Policy – 855WON 
At 855WON, we do our best to provide smooth online and mobile gaming. However, we understand that sometimes internet issues or unexpected situations may cause disconnections.

Here’s how we handle these cases:

If you're disconnected before you place a bet, the bet won’t count and your balance stays the same.

If you're disconnected after placing a bet, the bet is still valid and your balance will update based on the result.

You can contact our Customer Support to verify your bets and results. This process is only for checking—not for changing the outcome.

If issues continue, contact us and we’ll review your case carefully.

855WON has the right to change this policy at any time. We’ll inform you through in-app messages, emails, or chats.

Game-specific rules:

Live Baccarat & Roulette

If disconnected before placing a bet: bet is invalid.

If disconnected after placing a bet: bet is valid and results will show in your account.

Online Slots

If disconnected before spinning: bet is invalid.

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About 855Won
855Won is licensed and regulated by the Government of Curaçao and operates under the master license of Gaming Services Provider N.V. #365/JAZ.
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Responsible Gaming
18+gamcarebegambleaware

Disconnect Policy – 855WON 
At 855WON, we do our best to provide smooth online and mobile gaming. However, we understand that sometimes internet issues or unexpected situations may cause disconnections.

Here’s how we handle these cases:

If you're disconnected before you place a bet, the bet won’t count and your balance stays the same.

If you're disconnected after placing a bet, the bet is still valid and your balance will update based on the result.

You can contact our Customer Support to verify your bets and results. This process is only for checking—not for changing the outcome.

If issues continue, contact us and we’ll review your case carefully.

855WON has the right to change this policy at any time. We’ll inform you through in-app messages, emails, or chats.

Game-specific rules:

Live Baccarat & Roulette

If disconnected before placing a bet: bet is invalid.

If disconnected after placing a bet: bet is valid and results will show in your account.

Online Slots

If disconnected before spinning: bet is invalid.